Privacy policy

Privacy Policy
Last updated: February 26, 2026
vadiv operates this store and website, including all related information, content, features,
tools, products and services, in order to provide you, the customer, with a curated shopping
experience (the "Services"). vadiv is powered by Shopify, which enables us to provide the
Services to you. This Privacy Policy describes how we collect, use, and disclose your
personal information when you visit, use, or make a purchase or other transaction using the
Services or otherwise communicate with us. If there is a conflict between our Terms of
Service and this Privacy Policy, this Privacy Policy controls with respect to the collection,
processing, and disclosure of your personal information. Portraitxai LLP is the legally
registered entity holding GST registration in India and is the official owner and operator of
this website and its services.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you
acknowledge that you have read this Privacy Policy and understand the collection, use, and
disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies
or can reasonably be linked to you or another person. Personal information does not include
information that is collected anonymously or that has been de-identified, so that it cannot
identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including
inferences drawn from this personal information, depending on how you interact with the
Services, where you live, and as permitted or required by applicable law:
 Contact details including your name, address, billing address, shipping address, phone
number, and email address.
 Financial information including credit card, debit card, and financial account numbers,
payment card information, financial account information, transaction details, form of
payment, payment confirmation and other payment details.
 Account information including your username, password, security questions, preferences
and settings.
 Transaction information including the items you view, put in your cart, add to your
wishlist, or purchase, return, exchange or cancel and your past transactions.
 Communications with us including the information you include in communications with
us, for example, when sending a customer support inquiry.
 Device information including information about your device, browser, or network
connection, your IP address, and other unique identifiers.
 Usage information including information regarding your interaction with the Services,
including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
 Directly from you including when you create an account, visit or use the Services,
communicate with us, or otherwise provide us with your personal information.
 Automatically through the Services including from your device when you use our
products or services or visit our websites, and through the use of cookies and similar
technologies.
 From our service providers including when we engage them to enable certain technology
and when they collect or process your personal information on our behalf.
 From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use
personal information for the following purposes:
 Provide, Tailor, and Improve the Services. We use your personal information to provide
you with the Services, including to perform our contract with you, to process your
payments, to fulfill your orders, to remember your preferences and items you are
interested in, to send notifications to you related to your account, to process purchases,
returns, exchanges or other transactions, to create, maintain and otherwise manage your
account, to arrange for shipping, to facilitate any returns and exchanges, to enable you
to post reviews, and to create a customized shopping experience for you, such as
recommending products related to your purchases. This may include using your personal
information to better tailor and improve the Services.
 Marketing and Advertising. We use your personal information for marketing and
promotional purposes, such as to send marketing, advertising and promotional
communications by email, text message or postal mail, and to show you online
advertisements for products or services on the Services or other websites, including
based on items you previously have purchased or added to your cart and other activity
on the Services.
 Security and Fraud Prevention. We use your personal information to authenticate your
account, to provide a secure payment and shopping experience, detect, investigate or
take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect
public safety, and to secure our services. If you choose to use the Services and register
an account, you are responsible for keeping your account credentials safe. We highly
recommend that you do not share your username, password or other access details with
anyone else.
 Communicating with You. We use your personal information to provide you with
customer support, to be responsive to you, to provide effective services to you and to
maintain our business relationship with you.
 Legal Reasons. We use your personal information to comply with applicable law or
respond to valid legal process, including requests from law enforcement or government
agencies, to investigate or participate in civil discovery, potential or actual litigation, or
other adversarial legal proceedings, and to enforce or investigate potential violations of
our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for
legitimate purposes subject to this Privacy Policy. Such circumstances may include:
 With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT
management, payment processing, data analytics, customer support, cloud storage,
fulfillment and shipping).
 With business and marketing partners to provide marketing services and advertise to
you. For example, we use Shopify to support personalized advertising with third-party
services based on your online activity with different merchants and websites. Our
business and marketing partners will use your information in accordance with their own
privacy notices. Depending on where you reside, you may have a right to direct us not to
share information about you to show you targeted advertisements and marketing based
on your online activity with different merchants and websites.
 When you direct, request us or otherwise consent to our disclosure of certain information
to third parties, such as to ship you products or through your use of social media widgets
or login integrations.
 With our affiliates or otherwise within our corporate group.
 In connection with a business transaction such as a merger or bankruptcy, to comply
with any applicable legal obligations (including to respond to subpoenas, search
warrants and similar requests), to enforce any applicable terms of service or policies,
and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information
about your access to and use of the Services in order to provide and improve the Services
for you. Information you submit to the Services will be transmitted to and shared with Shopify
as well as third parties that may be located in countries other than where you reside, in order
to provide and improve the Services for you.
In addition, to help protect, grow, and improve our business, we use certain Shopify
enhanced features that incorporate data and information obtained from your interactions with
our Store, along with other merchants and with Shopify. To provide these enhanced
features, Shopify may make use of personal information collected about your interactions
with our store, along with other merchants, and with Shopify. In these circumstances,
Shopify is responsible for the processing of your personal information, including for
responding to your requests to exercise your rights over use of your personal information for
these purposes.
To learn more about how Shopify uses your personal information and any rights you may
have, you can visit the Shopify Consumer Privacy Policy at
https://www.shopify.com/legal/privacy/app-users. Depending on where you live, you may
exercise certain rights with respect to your personal information at
https://privacy.shopify.com/en.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third
parties. If you follow links to sites not affiliated or controlled by us, you should review their
privacy and security policies and other terms and conditions. We do not guarantee and are
not responsible for the privacy or security of such sites, including the accuracy,
completeness, or reliability of information found on these sites.
Information you provide on public or semi-public venues, including information you share on
third-party social networking platforms may also be viewable by other users of the Services
and/or users of those third-party platforms without limitation as to its use by us or by a third
party. Our inclusion of such links does not, by itself, imply any endorsement of the content
on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any
personal information about children under the age of majority in your jurisdiction. If you are
the parent or guardian of a child who has provided us with their personal information, you
may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we
"share" or "sell" (as those terms are defined in applicable law) personal information of
individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot
guarantee "perfect security." In addition, any information you send to us may not be secure
while in transit. We recommend that you do not use unsecure channels to communicate
sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether
we need the information to maintain your account, to provide you with Services, comply with
legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation
to your personal information. However, these rights are not absolute, may apply only in
certain circumstances and, in certain cases, we may decline your request as permitted by
law.
 Right to Access / Know. You may have a right to request access to personal information
that we hold about you.
 Right to Delete. You may have a right to request that we delete personal information we
maintain about you.
 Right to Correct. You may have a right to request that we correct inaccurate personal
information we maintain about you.
 Right of Portability. You may have a right to receive a copy of the personal information
we hold about you and to request that we transfer it to a third party, in certain
circumstances and with certain exceptions.
 Managing Communication Preferences. We may send you promotional emails, and you
may opt out of receiving these at any time by using the unsubscribe option displayed in
our emails to you. If you opt out, we may still send you non-promotional emails, such as
those about your account or orders that you have made.
You may exercise any of these rights where indicated on the Services or by contacting us
using the contact details provided below. To learn more about how Shopify uses your
personal information and any rights you may have, including rights related to data processed
by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify
your identity before we can process your requests, as permitted or required under applicable
law. In accordance with applicable laws, you may designate an authorized agent to make
requests on your behalf to exercise your rights. Before accepting such a request from an
agent, we will require that the agent provide proof you have authorized them to act on your
behalf, and we may need you to verify your identity directly with us. We will respond to your
request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us
using the contact details provided below. Depending on where you live, you may have the
right to appeal our decision by contacting us using the contact details set out below, or lodge
your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store and process your personal information outside the
country you live in. If we transfer your personal information out of the European Economic
Area or the United Kingdom, we will rely on recognized transfer mechanisms like the
European Commission's Standard Contractual Clauses, or any equivalent contracts issued
by the relevant competent authority of the UK, as relevant, unless the data transfer is to a
country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our
practices or for other operational, legal, or regulatory reasons. We will post the revised
Privacy Policy on this website, update the "Last updated" date and provide notice as
required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you
would like to exercise any of the rights available to you, please call or email us at
[support@vadiv.studio]or contact us at 1018, 1st floor, 13th cross road, Sector 1, HSR Layout,
Bengaluru, KA, 560102, IN.